Frequently Asked Questions

Everything you need to know about shopping with ELK.

What is the ELK shipping policy?

We offer standard and express shipping worldwide. Orders over $150 qualify for free standard shipping, and most domestic orders arrive within 3-5 business days.

How do I process a return or exchange?

You can return unworn items with original tags within 30 days of purchase. Visit our online Returns Portal to generate a prepaid shipping label and initiate your refund or exchange.

Where are ELK garments manufactured?

We pride ourselves on ethical manufacturing. Our pieces are designed in-house and produced by certified partners in Australia and Asia who adhere to strict fair-labor standards.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.

How do I find my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored fits.

How do I care for my ELK pieces?

To ensure longevity, we recommend following the specific care instructions on the garment label. Most of our natural fiber items prefer a cold hand wash and drying in the shade.